Ricoh Printing Systems America, Inc
















Case Studies

Customer Services
 
 

Customer Satisfaction Survey Questionnaire

  Ricoh Printing Systems America, Inc. Customer Service would very much appreciate your taking a few minutes to respond to the following questions regarding our service delivery process. Your opinion is important to us. We want to be sure that we are on a continuous improvement path. Your Input can help us to achieve the highest quality customer satisfaction for our customers and help us maintain our goal of being "Easy to do Business With."
                     
 

Customer Information

  Company Name*                
  Contact Name*   E-mail Address*  
  Account Name   Order# (if applicable)  
  Phone Number*                
  Fax Number   May we contact you? Yes No
                     
        Time of Day for
Contact:		  

Rating scale to be used in completing this survey

1-Very Dissatisfied    2-Dissatisfied     3-Satisfied     4 -Very Satisfied     5-Excellent

   
 

Contacting Customer Service

    1 2 3 4 5    
  Effectiveness and clarity of phone menu
  Length of time on hold
  Informative "On-Hold" announcements
Customer Service Support
 
Representative was courteous and professional
Representative was able to assist in a timely manner
Information was accurate and consise
Call was completed to your satisfaction
Overall performance of your Customer Service Team
Product Availability and Delivery
Product Availability
Met promised Delivery date
Order Acknowledgement and Shipment Notification
Product packaged accurately
Overall accuracy of order
   

Additional comments:

 
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